FAQs
Are you currently accepting new clients?
Yes, we are currently accepting new clients.
Is what I share confidential?
As a primary provider for first responders and public safety officers in the Sacramento area, we take great care in protecting each of our clients’ confidentiality. Two colleagues on the same team would not know that they both came to Soul Legacy Therapy unless they chose to disclose that themselves.
The laws concerning confidentiality in California are very clear: The fact that you come to therapy and the content you share in session must both remain confidential as long as the therapist does not suspect certain dangerous conditions. When clients share information about child abuse, elder abuse, suicidal ideation, homicidal ideation or if the client is gravely disabled and cannot care for themselves the law states that as a mandated reporter we are required to report the situation to the proper authorities.
Do you take Insurance?
At this time, we choose not to take insurance directly in order to protect our clients’ confidentiality. By default, we avoid sharing private health information with insurance companies.
But that doesn't mean that we can't work together. We can provide you with a "superbill" of your monthly charges in order for you to submit for reimbursement. We can also talk more about this during our initial phone consultation.
If you end up needing to go directly through your insurance provider, we still invite you to call. We’d be more than happy to recommend a colleague that may be a provider under your insurance plan.
How long does it take to get in for an appointment?
We are usually able to accommodate an initial appointment within 1 to 3 days.
When do you see clients?
We see clients when it is convenient for them. We offer early morning appointments as well as afternoon and evening appointments.
How long are your sessions?
Regular appointments are based on the 50-minute hour. Depending on the need of the client sessions can be extended to 90 minute and 180 minute sessions.
For those clients that are looking for intensive therapy, we offer Individual Intensive and Couple Intensive sessions that are 8 weeks in length. We also offer 3-day couples retreats. Please contact us directly for more information about these programs.
What does the process of beginning counseling look like?
Make contact! Whether you are more comfortable calling or emailing, connecting with us is a huge first step towards making change. We offer an initial 15-minute phone call to review the process and see if one of our therapists may be a good fit for you.
Your First Call:
The first call is usually when you are the most nervous or anxious about what to say and what to ask. You’ve just made that difficult first step, so no need to worry about what to say exactly. We’ll ask you a few questions about what you’re looking for in therapy, and we’ll discuss how we might be able to support you.
Also, when you call, you will most likely get our voice mail as we are often in appointments with other clients and unable to answer the phone at that moment. Please leave a voicemail and we’ll call you back within 24 hours (unless it’s the weekend).
When we return your call, we’ll always ask if this is a good time for you to talk. Sometimes clients answer the phone at work or home and then feel pressured to talk in that moment. If it isn't a good time, no need to worry: We’ll set up a better time to connect.
By the end of your first call, we’ll either match you with one of our therapists and set up your first session, or we will happily offer to refer you to other colleagues that may suit your needs better.
Before Your First Session:
We will email you some intake paperwork to complete and bring to your first session.
People often feel nervous before the first session as they’ve been carrying a burden for a while and are anxious to get counseling started. This is very normal, so don't worry if you experience this.
Your First Session:
At the first session, we’ll review your intake paperwork then spend most of our time talking further about why you’re coming in. If you’re nervous about needing to come in knowing exactly what to say or do, you can relax. We can take the lead in asking lots of questions. They may include: what you’re hoping to get out of counseling, how long you’ve been experiencing symptoms or obstacles, and why now feels like the right time for change.
Oftentimes, clients tell us they feel relieved at the end of the first session because they’ve been able to release a burden that has been bothering them for a while and also because they feel like they’re no longer alone with what they’ve been experiencing.
At the end of the first session we will check in about going forward working together, and schedule your next appointment. If for any reason at this point you don't feel like we are the right match, don't worry. We’ll happily refer you to a colleague. It’s much more important for you to have the right therapist versus the first therapist you met.